From the period of pick-up, your product will be checked for the following reasons:
1. Correct Product : IMEI/ name/ image/ brand/ serial number/ article number/ bar code must match and MRP tag should be unattached and visibly noticeable.
2. Complete Product : All the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be there.
3. Unused Product : The product should be unused, unwashed, unsoiled, without any tints and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be deactivated. ICloud lock must be deactivate and iCloud deactivation done for Apple devices.
4. Undamaged Product : The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be in a good condition and without any scratches, dents, tears or holes.
5. Undamaged Packaging : Product's original packaging/ box should be in good condition.
The field executive may decline to receive the return if any of the above conditions are not met.
For any products for which a refund is to be given, the repayment will be handled once the returned product has been received by the seller.
Yes, the freebie has to be returned back along with the product.
Sellers cannot receive returns of item(s) in the following circumstances:
1. When an item is harmed because of use or when it is not in the same condition as you received it
2. When any replaceable item has been used or installed
3. When anything is missing from the package you've received containing price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. Lingerie etc.
5. When items are corrupted with or have missing serial numbers
Sellers usually procure and ship the items within the time stated on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following features:
- The seller providing the product
- Product's accessibility with the seller
- The destination to which you need the order shipped to and location of the seller
You can examine the predictable delivery date of your order(s) on the 'My Orders' unit of your Galagalimart account on our website, app, or mobile site.
Business days are otherwise well known as working days of the week. The expected date of delivery is measured based on business days. Usually, these comprises of Monday through Saturday. Public holidays and Sundays are usually not measured.
The courier service carrying your order typically tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more information on when the courier service will try to deliver again.
When a seller starts a cancellation, customer is offered with goodwill coupon as a token of apology. To use your coupon, you will have to carry on shopping with us on Website/M-site. In Case, you don’t have access to the App/Website/M-site presently, don’t worry, your coupons are secured with us. In case in future if you have the access, you will be able to utilize the coupon (unless it has not expired).
You can use a coupon on cart page prior to placing an order. On the Website/M-site under the “My Coupons” tab you will get the complete list of total unused and valid coupons.
Galagali Mart's Cash on Delivery choice permits you to pay order value at the period of delivery for all orders. Your current limits will be alter once, there is a delivery or order declined against your account, from the new limit execution reason, if mandatory. To pay for any order utilizing Cash on Delivery (COD) mode of payment, please choose the 'Cash on Delivery' choice on the payment page. For avoidance of doubt, 'Order Elimination Percentage' shall mean any undelivered orders which are restored from the address provided by the customer even, after three successful delivery efforts. In event of COD limit breach, your order will be cancelled and you will have to put down a new order using Pre-payment choices.
We make three efforts to pick up the item, if the item is not handpicked up in the third effort, Pickup appeal will be noticeable as failed. You can initiate a new return request, if item meets the return criteria and is within the definite return/exchange period (check product details page for the same). For more information, please contact our customer care